Shipping Policy

We aim to make your shopping experience at Donna Katherine as seamless as possible. Please familiarize yourself with our shipping policies.

Processing Time: Upon receiving your order, we strive to process your item within 2-3 business days. This processing time includes the production phase, especially since most of our products are made to order.

Estimated Delivery: Once your order is processed, we will promptly send tracking information to the email provided during the purchase. Please anticipate an estimated delivery time of approximately 4-5 days.

If Your Order Hasn't Arrived: Should your order not arrive within the estimated delivery times, we kindly ask you to contact our support team at byDonnaKatherine@gmail.com for assistance.

Extended Delivery Period: If, for any reason, your order has not arrived within 60 days from the date of the original purchase, please reach out to our support team for a full refund on your purchase. (Note: This policy excludes errors made by customers when providing shipping details for their order(s) or instances of missed parcel deliveries.)

At Donna Katherine, we are dedicated to ensuring the timely and secure delivery of your purchases. Thank you for choosing us for your shopping needs. If you have any further questions or concerns, our support team is here to help.