Return & Exchange Process Flow

At Donna Katherine, your satisfaction is our priority, and we've designed a simple return and exchange process to ensure your experience is seamless.

Eligibility:

Unworn or unwashed merchandise with original tags and packaging can be returned or exchanged within 30 days of the original order date.

Initiating Returns/Exchanges:

All online order returns, refunds, and exchanges must be initiated through our customer service team.
Contact us via email at byDonnaKatherine@gmail.com or call us at 505-585-2546 during regular business hours (Mon-Fri 9 am-5 pm).
Please note that personalized items cannot be returned or exchanged.

How to Return or Exchange:

Send an email to byDonnaKatherine@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item, and reason for return/refund.
Upon receiving your request, our customer service team will review it and provide feedback within the next 24-48 hours.
If the return/refund is approved, our team will send you a return label to your email address.
Package your return using the provided label and drop it off at a UPS facility. Do not send returns to the original address.
You will be notified when your return is received at our warehouse.
Upon receipt, we can either:

Lost or Unreceived Orders:

If your tracking number shows delivery, but you claim non-receipt, we rely on the tracking number.
Provide a claim ID from the local post office for verification, and upon completion, we will send a replacement.

Restocking Fee:

Important Notes:

Questions or Assistance:

For additional questions, contact our Customer Support Team at 505-585-2546 during business hours (Mon-Fri 9 am-5 pm) or via email at byDonnaKatherine@gmail.com.

At Donna Katherine, we're here to make your return and exchange experience as straightforward as possible. Thank you for choosing us!